United States
Remote within United Arab Emirates, United States, North America, Europe, European Union
Posted 6 months ago
We are recruiting
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.
Responsibilities:
1. Customer Support:
- Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
- Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
- Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
- Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
2. Account Receivables and Collections:
- Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
- Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
- Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
- Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
3. Relationship Management:
- Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
- Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
- Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.
Qualifications:
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer support or a related field is highly desirable.
- Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
- Excellent problem-solving and decision-making abilities, with a keen attention to detail.
- Proficiency in using customer support software and tools.
- Familiarity with accounting principles and practices is a plus.
- Ability to work independently and in a team-oriented environment.
- Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.
2+
years of commercial experienceCustomer Support
intermediate
English
intermediate
United States
Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry. At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.
Compensation
$50K - 70K
Role type
Full time
Visa sponsorship
Not provided
Benefits & perks
Remote Working
Flexible Working
20% Time
Health Insurance
Pension
Health Care Contributions
Vision Insurance
Dental Insurance
Flexible Spending Account
$81K - 125K
Full time
Remote
2022-08-20T14:00:12.865Z
$81K - 125K
Full time
Remote
2022-08-20T14:00:12.865Z
$81K - 125K
Full time
Remote
2022-08-20T14:00:12.865Z
Ground Floor, Verse Building, 18 Brunswick Place, London, N1 6DZ
108 E 16th Street, New York, NY 10003
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